candle safety information

at & ivy, your safety is our top priority. our hand-poured candles are crafted with care using a soy-blend wax that melts at temperatures between 120-130 degrees fahrenheit, along with premium-grade fragrance oils and lead-free cotton wicks.

storage and handling:

to maintain the quality of your candles, store them at room temperature (68-72 degrees fahrenheit) away from direct sunlight. exposure to sunlight may cause discoloration, while storing candles in hot or humid conditions may result in sweating.

candle burning tips:

for optimal burning, follow these guidelines:

• trim the wick to ¼ inch before each burn.
• limit burn time to 4 hours.
• burn candles on a heat-resistant surface away from drafts.
• never leave a burning candle unattended.
• keep candles out of reach of children and pets.
• do not ingest candle wax. if ingested, seek medical attention immediately.

variations:

please note that due to the handmade nature of our products, color and design variations may occur between batches. the candles you receive may differ slightly from the images on our website.

 

troubleshooting:

problem: wick will not stay lit. 
solution: trim the wick to ¼ inch. if the wick is too long, it may not melt the wax properly; if it's too short, it may not create a sufficient flame. if necessary, use a spoon to remove excess wax around the wick to encourage ignition.

problem: tunneling. 
solution: tunneling occurs when a candle burns unevenly, leaving wax along the edges. to correct minor tunneling, use a hairdryer to melt the wax until the hole is filled. for significant tunneling, cover the candle with aluminum foil during burning to redistribute heat. use caution when removing the foil, as it will be hot. in extreme cases, consider using an electric candle warmer.

by purchasing from & Ivy, you agree to abide by these safety guidelines. for more information, please refer to our terms and conditions page. last updated: 3/12/2024