shipping & returns

shipping policy

it is the buyers responsibility to ensure the correct address is entered upon checkout. we are not responsible for packages that are sent to the wrong address or lost in transit. if a package is returned to sender, then a re-shipping fee must be paid and provide a correct address prior to re-shipping.

processing time once an order is placed is 1-5 business days. all items are shipped through USPS or UPS. once your package has shipped, an email notification will be sent to you via the email provided. If you have not received your package 7 business days after receiving your 'shipped' notification, please reach out to us and we can find a solution. 

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refunds & returns

we do not accept refunds or returns. if your product arrives defective or broken, please contact us to discuss your options for a refund or replacement. this is the only case in which a refund can be issued. if you have a separate issue, please don't hesitate to reach out.